Support

How can we help?

Email us and a real person will reply within one business day.

Common questions

My fax didn’t go through. Was I charged?

No. If the line is busy or doesn’t answer, FaxPop retries a few times. If it still fails, you aren’t charged.

How long does a fax take?

About 30 seconds per page once the receiving machine answers. A 5 page fax usually finishes in under 3 minutes.

The number I entered isn’t a fax machine.

If the other end is a voice line, FaxPop stops retrying and lets you know so you can double check the number. You aren’t charged.

How do I prove my fax was delivered?

Open History, tap the fax, and use the receipt ID and transmission log. They show when each page was confirmed.

How do I delete my account and documents?

In the app, go to Settings › Sign-In & Security › Delete Account, or email us and we’ll do it for you.