FaxPopPrivacy Policy
FaxPop (“we”, “us”) makes an iPhone app for sending faxes. This policy explains what information we collect, why, and the choices you have. The short version: we use your information to send your faxes and run the app, we don’t sell it, and we don’t show ads.
Launch waitlist
If you join our launch waitlist, we collect your name, email address, and your answer to an optional question about what you usually need to fax. The form is run on Google Forms. We use this only to tell you when FaxPop launches and to understand what people need. To be removed, email us and we’ll delete your information.
What we collect in the app
- Account details: your name, email address, and optional company name and reply fax number, which can appear on cover pages.
- Fax content: the documents you send, the fax numbers you send to, any recipient name you enter, and any cover page message.
- Delivery records: when each fax was sent, its page count, cost, delivery status and transmission log.
- Purchases: what you bought and when. Payments are handled by Apple through the App Store; we never see your card number.
- Support messages: anything you send us when you contact support.
- Basic diagnostics: crash reports and error information that help us fix problems, if you allow Apple to share them.
How we use it
- To send your faxes and tell you whether they were delivered
- To show your fax history, balance and receipts
- To provide support and fix problems
- To prevent fraud and abuse, such as stopping repeated faxes to numbers that aren’t fax machines
We don’t sell your information, use your documents to advertise to you, or share them with advertisers.
Who we share it with
Only the service providers we need to run FaxPop, and only for that purpose:
- Our fax provider (Sinch), which transmits your document to the number you enter.
- Our hosting provider (Cloudflare), which runs the servers that pass your fax to the fax provider.
- Apple, which processes App Store payments.
- Google, which hosts our launch waitlist form.
We may also disclose information if the law requires it, or to protect the safety of our users or others.
How long we keep it
You choose how long sent documents are kept in Settings › Compliance & Privacy. When that period ends, the documents are deleted. We keep delivery receipts (date, number, page count and status, without the document) so you can prove a fax was delivered, until you delete your account.
Your choices
- Delete your account: in the app under Settings › Sign-In & Security, or by emailing us. We delete your account, documents and history.
- Get a copy or make corrections: email us and we’ll help.
- Notifications: turn push and email notifications on or off in Settings.
Depending on where you live, for example California, you may have additional rights to access or delete your information. Email us to use them.
Security
We use encrypted connections to send your documents between the app, our servers and our fax provider, and limit who can access stored data. No system is perfectly secure, but we work to protect your information.
Children
FaxPop isn’t intended for children under 13, and we don’t knowingly collect their information.
Changes
If we change this policy, we’ll update the date above, and tell you in the app if the change is significant.
Contact
Questions about privacy? Email hello@faxpopapp.com.